FAQ
Find answers to common questions below. Can't find what you're looking for? Email us at team@shopamuse.com.
Orders & Shipping
How long does shipping take?
Orders are processed within 1-3 business days. US delivery takes 7-15 business days. International orders typically arrive within 14-25 business days. You'll receive a tracking number by email once your order ships.
How do I track my order?
You'll receive a shipping confirmation email with a tracking number. You can also visit our Track My Order page.
Do you ship internationally?
Yes! We ship worldwide. International customers may be responsible for duties and customs fees upon delivery.
Can I change or cancel my order?
Email us at team@shopamuse.com as soon as possible. Once an order ships, changes can't be made.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, with tags attached. See our Return Policy for full details.
How do I start a return?
Email team@shopamuse.com with your order number and reason for return. We'll send instructions within 1-2 business days.
How long do refunds take?
Once received, refunds are processed within 5-7 business days to your original payment method.
What if I received a damaged or wrong item?
Contact us within 48 hours of delivery with photos. We'll send a replacement or full refund at no cost.
Products & Sizing
How do I find my size?
Each product page includes a size chart. Measure yourself and compare to our guide. If you're between sizes, we recommend sizing up.
Are the colors accurate?
We display colors as accurately as possible, but they may appear slightly different depending on your screen.
Are your dresses true to size?
Our dresses generally run true to size. Check each product listing for specific sizing notes.
Payment & Security
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my payment secure?
Yes. Our website uses SSL encryption and all payments are processed through PCI-compliant providers. We never store your card details.
Still Need Help?
Email us at team@shopamuse.com. We respond within 24 hours on business days.